Holistic Omnichannel Engagement
Bridge every gap between your brand and your audience. We unify Zoho SalesIQ, Cliq, and Marketing Plus with our custom-built integrations for WhatsApp, Telegram Groups, IVR, and Social Media APIs. Zrubix creates a 360-degree support and engagement ecosystem where no message is ever missed and every response is context-aware.
Hero

Real-Time SalesIQ & Social Integration

Engage website visitors instantly with Zoho SalesIQ and monitor brand mentions across social media APIs. We sync these high-intent interactions directly into your support and sales workflows for immediate action.

Telegram Group & WhatsApp Sync

Master group dynamics. While standard tools struggle with group messaging, our custom Zrubix bridge synchronizes Telegram Groups and WhatsApp Business API into a single interface, ensuring community-based support is as organized as 1-on-1 chat.

AI-Powered IVR & Voice

Transform your telephony. We integrate smart IVR systems that use AI to recognize callers and pull their history from your custom Zrubix database, routing them to the right expert with full context before they even speak.

Collaborative Support with Zoho Cliq

Bring the back-office to the front line. We integrate Zoho Cliq so your support agents can instantly consult with technical or sales teams via automated Cliq channels, resolving complex queries without leaving the ticket

Intelligent AI Triage

Deploy advanced AI agents across all channels—Web, WhatsApp, and Social. Our AI doesn't just "chat"; it performs tasks, qualifies issues, and provides instant solutions using your proprietary knowledge base.

Centralized Command Center

Eliminate dashboard fatigue. By leveraging the Zoho Marketing Plus bundle and our custom platform, we provide a unified view of every interaction—from a social media comment to a high-priority IVR call.

The Zrubix Hybrid Edge: Custom Logic, Enterprise Power

True omnichannel support requires more than just "connecting" apps; it requires intelligent middleware. While Zoho provides the robust infrastructure for ticketing and chat, the Zrubix Custom Platform acts as the brain—handling complex Telegram Group API logic, specialized IVR-to-Database mapping, and custom Social Media API triggers. We ensure your tools don't just exist side-by-side; they work as one unified organism.

The "Single Thread" Experience

Whether a customer starts a conversation on a Social Media DM, moves to a WhatsApp Group, and finishes on an IVR call, your team sees one continuous, unbroken history of the relationship.

Frictionless Internal Speed

By bridging customer-facing SalesIQ chats with internal Cliq channels, your organization breaks down silos. Information moves instantly from the customer to the person who can actually solve the problem.

AI-Driven Scalability

Our hybrid AI handles the "heavy lifting" of repetitive queries across all platforms. This allows your team to maintain a human-centric approach for high-value stakeholders while the system scales to handle thousands of concurrent interactions.

Getting started with us

Start your journey with us — reach out and we'll guide you every step of the way.

Holistic Omnichannel Engagement | Zrubix